Frequently Asked Questions: Answers to Your Moving Queries with Simpson Moving & Storage

At Simpson Moving & Storage, we’re dedicated to offering exceptional support to our customers, ensuring every question is addressed with clarity and care. Below, you’ll find responses to commonly asked questions about our services, designed to help you prepare for a seamless relocation experience.

Move Planning and Scheduling

How can I book or adjust my moving date?
Get in touch with our Customer Care team for interstate relocations. We require adequate notice for any changes.
What’s the advance notice needed for scheduling pickups or deliveries?
Booking ahead is essential. Use our website for local arrangements or call Customer Care for longer distances.
When is the best time to confirm my booking?
Secure your reservation early. We can reserve a date even if some details are still pending.
How much lead time is recommended for booking a move?
Plan to schedule at least four weeks in advance to guarantee your desired dates.
How early should I arrange my relocation?
During slower periods, 1-2 weeks may suffice; in high-demand months (April to September), aim for 3-4 weeks.
What days of the week are recommended for moving?
Midweek options like Tuesday or Wednesday often provide better pricing and lighter traffic.

Feel free to call us! Our support team is ready to help at +1 (888) 711-4778.

Pricing and Payment Details

What does your pricing cover?
Rates include professional staff, tools, furniture wrapping, breakdown and reassembly, fuel in most cases, and standard protection.
How is billing different for short-distance versus long-haul moves?
Local relocations are hourly based on crew size; interstate ones consider mileage and load weight.
Are there surcharges for stairs or elevators?
None for local services; long-distance may have added fees for access challenges.
Which payment methods are accepted?
We take major credit cards like Visa, MasterCard, and Discover, along with cash and certified checks. A 3% fee applies to credit card payments for interstate moves.
When do I need to settle payment—before or after unloading?
Full payment is due prior to unloading, in line with regulations.
Is tipping the crew expected? What’s a typical amount?
It’s voluntary but appreciated. 15-20% is a standard tip for excellent service.
Can I get a refund if I cancel? Refunds vary based on cancellation timing. Review our policy or contact support for details.

Our Moving Services and Options

Do you provide packing assistance?
Yes, we secure your furniture and offer complete or customized packing, including necessary supplies.
Will you handle furniture disassembly and reassembly?
Absolutely, and it’s included without additional costs.
Can movers arrange items in specific locations at the new address?
Yes, our team will position everything as directed.
Do you manage delicate items like antiques or art?
We have specialized handling for valuable pieces, including those from notable collections.
What constitutes a business or office relocation?
It’s specialized moving for commercial environments, with tailored approaches to meet distinct requirements.

Let us take care of the details! Sit back and enjoy a stress-free experience.

On the Day of Your Move

When can I expect the team to arrive?
Customer Service will call you two days prior with a time estimate.
When will my storage unit be delivered?
Check your email or account the night before for the expected window.
What is meant by a delivery timeframe?
It’s the projected arrival period, determined by load and distance.
How large is the crew?
Teams vary from 2 to 8, based on the project’s scale.
What are your vehicle sizes?
We employ 26-foot eco trucks for local and long-distance; trailers for deliveries.
Do I have to be present for the entire move?
Yes, or appoint an authorized representative with proper documentation.
Until what time do movers operate?
They continue until done, subject to any site limitations.
How does weather affect the move?
Extreme conditions could alter schedules, but our staff is prepared for typical scenarios.

In any situation, our committed team delivers outstanding results!

Storage and Packing Services

Are portable storage options available?
Yes, we supply environmentally friendly mobile wooden containers.
How are items stored?
We utilize wooden vaults or assigned areas suited to item dimensions and categories.
Do you have storage for businesses?
Certainly, with warehouse facilities and inventory management designed for commercial use.
Can you accommodate various item sizes?
Our spaces are spacious, including controlled environments for large pieces like furniture.
How secure is the storage?
Highly secure, with a proven track record of protecting numerous items over the years.
Are hanging garment boxes provided?
Complimentary for local moves; available for purchase on interstate ones.
Can I buy packing materials from you?
Yes, inform us of your requirements. Delivery depends on proximity to our facilities.

Your items are comprehensively covered. Our skilled professionals will handle them with precision.

About Us and Safety Measures

Are staff vetted? Yes, all undergo thorough checks and receive at least 30 hours of training for security.
How long has the company been operating?
More than a decade in the relocation field.
Do you use brokers or external contractors?
No, we operate directly with our own vehicles and personnel.
Are your teams permanent staff?
Yes, our movers are full-time, expertly trained professionals dedicated to Simpson Moving & Storage.
If damage happens, is Simpson Moving & Storage responsible for replacements?
It depends on your selected plan: standard or premium full-value coverage (at extra cost).
Who do I reach out to after the move for inquiries?
Use the contact details in your paperwork to connect with Customer Service.

Simpson Moving & Storage is devoted to client care, delivering extensive assistance and superior service every step of the way. We treasure our reputation and your confidence in us. Dial +1 (888) 711-4778—our team is eager to assist with any matters.